Customer Success Specialist

Requirements

  • Minimum of 3 years of experience in Customer Success within the software industry
  • Excellent communication and problem-solving skills
  • Proficiency in English
  • Strong understanding of software solutions and technology
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a proactive mindset
  • Build strong relationships with customers and understand their needs
  • Ability to manage multiple priorities and customers simultaneously

    Responsibilities

  • Provide support and guidance to ensure customers achieve their goals
  • Monitor customer satisfaction and suggest service improvements
  • Collaborate with internal teams to resolve customer issues and enhance their experience
  • Prepare reports and analyze data to improve customer success strategies
  • Identify and address risks to customer satisfaction or retention
  • Ensure timely renewal of software licenses by delivering consistent value throughout the customer journey
  • Collaborate with sales teams to identify expansion opportunities and upsell solutions

Benefits

  • Competitive salary and commission
  • Social, Life, and Premium Medical insurance
  • Transportation allowance
  • Annual Bonus and profit share
  • Dynamic and healthy work environment

Work Condition

  • Days off: Friday & Saturday
  • Working Hours: 9:00 to 5:00
Job Category: Sales

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