Requirements
- Minimum of 3 years of experience in Customer Success within the software industry
- Excellent communication and problem-solving skills
- Proficiency in English
- Strong understanding of software solutions and technology
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive mindset
- Build strong relationships with customers and understand their needs
- Ability to manage multiple priorities and customers simultaneously
Responsibilities
- Provide support and guidance to ensure customers achieve their goals
- Monitor customer satisfaction and suggest service improvements
- Collaborate with internal teams to resolve customer issues and enhance their experience
- Prepare reports and analyze data to improve customer success strategies
- Identify and address risks to customer satisfaction or retention
- Ensure timely renewal of software licenses by delivering consistent value throughout the customer journey
- Collaborate with sales teams to identify expansion opportunities and upsell solutions
Benefits
- Competitive salary and commission
- Social, Life, and Premium Medical insurance
- Transportation allowance
- Annual Bonus and profit share
- Dynamic and healthy work environment
Work Condition
- Days off: Friday & Saturday
- Working Hours: 9:00 to 5:00