Requirements
- Minimum of 3 years of experience in Customer Success within the software industry.
- Excellent communication and problem-solving skills.
- Proficiency in English.
- Strong understanding of software solutions and technology.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to manage multiple priorities and customers simultaneously.
Responsibilities
- Build strong relationships with customers and understand their needs.
- Provide support and guidance to ensure customers achieve their goals.
- Monitor customer satisfaction and suggest service improvements.
- Collaborate with internal teams to resolve customer issues and enhance their experience.
- Prepare reports and analyze data to improve customer success strategies.
- Identify and address risks to customer satisfaction or retention.
- Ensure timely renewal of software licenses by delivering consistent value throughout the customer journey.
- Collaborate with sales teams to identify expansion opportunities and upsell solutions.
Benefits:
- Competitive salary and commission.
- Social, Life, and Premium Medical insurance.
- Transportation allowance.
- Annual Bonus and profit share.
- Dynamic and healthy work environment.
Work Condition
- Days off: Friday & Saturday
- Working Hours: 9:00 to 5:00