Customer Success Specialist

Requirements

  • Minimum of 3 years of experience in Customer Success within the software industry.
  • Excellent communication and problem-solving skills.
  • Proficiency in English.
  • Strong understanding of software solutions and technology.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive mindset.
  • Ability to manage multiple priorities and customers simultaneously.

    Responsibilities

  • Build strong relationships with customers and understand their needs.
  • Provide support and guidance to ensure customers achieve their goals.
  • Monitor customer satisfaction and suggest service improvements.
  • Collaborate with internal teams to resolve customer issues and enhance their experience.
  • Prepare reports and analyze data to improve customer success strategies.
  • Identify and address risks to customer satisfaction or retention.
  • Ensure timely renewal of software licenses by delivering consistent value throughout the customer journey.
  • Collaborate with sales teams to identify expansion opportunities and upsell solutions.

Benefits:

  • Competitive salary and commission.
  • Social, Life, and Premium Medical insurance.
  • Transportation allowance.
  • Annual Bonus and profit share.
  • Dynamic and healthy work environment.

Work Condition

  • Days off: Friday & Saturday
  • Working Hours: 9:00 to 5:00
Job Type: Full Time on site
Job Location: Cairo Nasr City

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